Slide 2

Terms & Conditions of Booking

Payment

Full payment must be at the time of the hire. With advance booking payment in full may be required to confirm a booking, especially during the peak/holiday periods. Once your payment is received your booking will be confirmed. By paying the hire fee you agree to the conditions of booking.

Cancellations policy

Cancellation by Boardwalk Boat Hire: If Boardwalk Boat Hire determines that the conditions and or forecast on the Noosa River at the scheduled time of the hire are unsafe for our hire boats, a rescheduled booking time will be provided at no charge.  Local conditions are to be assessed and determined by Boardwalk Boat Hire staff for the scheduled time of the hire.

Customer cancellation: If you cancel your booking more than 48 hours before your hire date your payment will be refunded in full. If you cancel your booking less than 48 hours prior to the hire date, payment for the hire in full will be retained and no refund will be provided.  If you do not attend for your scheduled hire then payment in full for the hire of the vessel is retained and will not be refunded.

Rescheduling

You can reschedule your booking to an alternative date (subject to availability) at no charge up to 48 hours prior to the hire. You may only reschedule a maximum of two times. Rescheduling within 48 hours (subject to availability) prior to the hire may attract a rescheduling fee. This includes if you wish to reschedule because you don’t like the weather on the day of the hire event. Please note: Overcast conditions, isolated showers, wind or cool temperatures are not ‘unsafe conditions’ on their own. No refunds or free reschedules will be given for bad weather, unless the conditions on (or forecast for) the local waterway are deemed to be unsafe for our hire boats, to be determined by Boardwalk Boat Hire staff at the actual moment of hire.

Conditions of Hire and Bond

The hirer must be a minimum of at least 18 years of age and must provide photo ID and mobile phone number on the day of hire. On the day of hire the hirer will be required to read, complete and sign our hire agreement which contains the conditions relating to the hire.

A $100 bond is applicable per Boardwalk Warrior Bowrider boat hire. A $200 bond is applicable per Sweetwater pontoon and Haines Signature Bowrider boat hire. The bond may be paid by cash or credit card. The hirer must arrive no later than 10 minutes prior to the hire time to attend a safety and boat operations briefing with Boardwalk Boat Hire staff.