Full payment must be at the time of the hire. With advance booking payment in full may be required to confirm a booking, especially during the peak/holiday periods. Once your payment is received your booking will be confirmed. By paying the hire fee you agree to the conditions of booking.
Cancellation by Boardwalk Boat Hire: If Boardwalk Boat Hire determines that the conditions and or forecast on the Noosa River at the scheduled time of the hire are unsafe for our craft, a rescheduled booking time will be provided at no charge. A store credit or refund may be offered at the discretion of Boardwalk Boat Hire. Local conditions are to be assessed and determined by Boardwalk Boat Hire for the scheduled time of the hire.
Customer cancellation: If you cancel your booking more than 48 hours before your hire date your payment will be refunded in full*. If you cancel your booking less than 48 hours prior to the hire date, payment for the hire in full will be retained and no refund will be provided. If you do not attend for your scheduled hire then payment in full for the hire of the craft is retained and will not be refunded.
*Please note that any cancellation of an online booking will result in a 3% cancellation fee.
You can reschedule your booking to an alternative date (subject to availability) at no charge up to 48 hours prior to the hire. You may only reschedule a maximum of two times. Rescheduling within 48 hours (subject to availability) prior to the hire may attract a rescheduling fee. This includes if you wish to reschedule because you don’t like the weather on the day of the hire event. Please note: Overcast conditions, isolated showers, wind or cool temperatures are not ‘unsafe conditions’ on their own. No refunds or free reschedules will be given for bad weather, unless the conditions on (or forecast for) the local waterway are deemed to be unsafe for our hire boats, to be determined by Boardwalk Boat Hire at the actual moment of hire.
The hirer must be a minimum of at least 18 years of age and must provide photo ID and mobile phone number on the day of hire. On the day of hire the hirer will be required to read, complete and sign our hire waiver which contains the conditions relating to the hire.
A $100 bond or $200 if under 21 years of age is applicable per Boardwalk “Warrior” bowrider boat hire. A $200 bond or $500 if under 21 years of age is applicable per luxury “Sweetwater” pontoon and Haines “Signature” bowrider boat hire. The bond may be paid by cash or credit card. The bond may be retained in part or whole by Boardwalk Boat Hire at their sole discretion for compensation due to any damage or non adherence to hire conditions. The hirer must arrive no later than 10 minutes prior to the hire time to attend a safety, navigation, and boat operations briefing with Boardwalk Boat Hire staff.